Operations Manager (Full-time)
Position: Operations Manager
Reports to: Executive Director
Salary: $63,000- $70,000 + full benefits (medical, dental, vision)
Deadline: June 12, 2023
Projected Start Date: July 26, 2023
Do you enjoy making sure a growing nonprofit is operating effectively and efficiently, so the people focused directly on the mission can take the organization to the next level? Is staying on top of the details second nature to you? Do you have a passion for serving youth who live in underserved communities? If this sounds like you, read on!
About the Role
Key to Change is looking for an Operations Manager to ensure that the Executive Director, teachers, students, and parents have an efficient support structure to support the work of the organization. The ideal candidate will be a high-energy, organized, and detail-oriented individual with strong communication skills, high emotional intelligence (EQ), and the ability to get things done at a high level in a deadline-oriented environment. They will be results-driven and detail-oriented professional who is comfortable working on multiple tasks in a team environment. Experience in nonprofit administration is a plus.
About the Organization
Key to Change’s mission is to inspire underserved youth through world-class music instruction and to support their development as self-aware leaders. We are a non-profit music education organization based in South King County that offers violin and viola lessons. Our core values include cultivating meaningful relationships, providing world-class music instruction, and demonstrating accountability and excellence in all aspects of business.
Reporting directly to the Executive Director & Founder, the Operations Manager serves as the primary point of contact for internal and external constituencies and is closely engaged with students and their families, developing relationships with prospective students and donors, organizing and coordinating outreach and external relations efforts, and overseeing special projects.
The Operations Manager must be community oriented, mission-driven and find fulfillment working at a values-based organization. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Operations Manager will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
- Provide administrative support, effectively planning and maintaining the organizational calendars including the teaching schedule, board calendar, and Executive Director’s calendar with attention to accuracy, detail, and allocation of time and resources.
- Serve as a primary point of contact for the organization, find answers to questions, or direct requests to the appropriate person.
- Schedule meetings and give weekly briefs to the Executive Director.
- Support the Executive Director’s efficiency by collecting, preparing, and distributing information for use in upcoming meetings and discussions.
- Use discretion and maintain confidentiality in handling sensitive information.
- Maintain an organized filing system within G-suite to easily access past documents.
- Maintain accurate donor records in Salesforce.
- Maintain insurance policies through broker.
- Maintain an up-to-date roster of South King County Orchestra Teachers.
- Manage operations of the string studio to ensure teachers and students understand the schedule and any changes that arise.
- Serve as the primary contact for studio families when it comes to scheduling conflicts or concerns and coordinating student’s schedules with the studio schedule.
- Maintain the yearly student roster including updated contact information for students and their parents.
- Develop and foster relationships with local orchestra teachers in South King County.
- Track leads for prospective students.
- Maintain the violin and viola studio schedule, working with teachers to determine private and group lesson times.
- Oversee marketing efforts for Key to Change, ensuring that all deadlines are met.
- Work with the Executive Director to develop a consistent schedule of social media posts and content for the studio’s Facebook, Instagram, and YouTube pages.
- Compose monthly studio newsletters through Mailchimp.
- Oversee the graphic design process, ensuring that deadlines are met at every stage of the process.
- Manage the financials for the organization, keeping the Executive Director informed about deviations from budget and preparing a monthly income and expense spreadsheet for the accountant.
- Send tuition invoices at the start of each trimester and maintain records of tuition payments throughout the trimester.
- Send out year-end giving statements to donors who gave $250 or more.
- Manage operations for the Spring Salon – our largest fundraising event of the year.
- Work with the Executive Director to create a plan for the event, including setting fundraising goals, developing a budget, identifying and working with vendors, and managing operations during the event.
- Manage operations for the Solo String Festival, a community outreach event for all middle and high school violin and viola players in South King County, as well as student concerts (summer finale concert and holiday concerts). Secure the venues, identify and work with contractors, arrange travel and lodging for guest artists, develop the rehearsal and performance schedule, and coordinate with studio families.
- Manage operations for studio events, which include masterclasses with guest artists, community outreach events, and other logistics as needed.
- Proven experience as an operational partner for a chief executive or department head.
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Proven track record of problem-solving.
- Strong interpersonal skills and the ability to build relationships with stakeholders, including external partners, donors, students, and their families.
- Excellent written and verbal communication skills.
- Comfortable collaborating with others and working independently.
- Demonstrate the highest level of customer/client service and response.
Education and Experience Requirements
- Bachelor’s degree from an accredited college/university or equivalent work experience
- Strong work tenure: five years of experience in operations or administration
- Experience working with small start-up companies and/or non-profit organizations
- Proficient in Google Suite, Zoom as well as the occasional Microsoft Word, Excel, and PowerPoint
- Salesforce and WordPress knowledge is a plus
- Comfort working independently and collaboratively
Please submit a resume, cover letter and one writing sample of your past work. Your cover letter should express your specific interest in and qualifications for this role as well as respond to these questions:
- What does it mean to work in an inclusive environment with students, where diversity and equity is at the center of Key to Change’s core values and mission?
- How have you demonstrated in your own personal and professional life your commitment towards diversity and inclusiveness?
Please email information in a PDF format to [email protected]. No phone calls or social media inquiries, please.
Position: Marketing Manager
Reports to: Executive Director
Location: Renton, WA
Status: 20 hours per week (potential to convert to full-time)
Salary: $39,500 – $42,500 with benefits (medical, dental, vision)
Deadline: Applications received prior to February 12, 2024 will be prioritized
Projected start date: March 1, 2024
About the Role
Key to Change is looking for a Marketing Manager to oversee all marketing campaigns and initiatives across digital and physical channels. This critical role will work with a highly motivated and collaborative small team developing successful marketing campaigns to expand student enrollment, increase donations, and drive brand awareness.
The focus of the Marketing Manager role is to tell the Key to Change story and activities, and to engage with our constituents to build our brand and community. This person will work closely with our Development Officer and assist with the hiring and managing of a Social Media & YouTube Marketing Specialist. The Marketing Manager will manage campaigns across multiple platforms and help ensure consistent brand voice. This position reports to Key to Change Executive Director, Dr. Quinton Morris.
About the Organization
Key to Change’s mission is to inspire underserved youth through world-class music instruction and to support their development as self-aware leaders. We are a non-profit music education organization based in South King County that is specific to violin and viola lessons. Our core values include cultivating meaningful relationships, providing world-class music instruction, accountability and excellence in all aspects of business.
Key Priorities and Responsibilities
- Manage our Social Media and YouTube Marketing Specialist.
- Develop digital marketing strategy across channels to ensure brand voice consistency and meet objectives by studying economic indicators, tracking organization goals, and identifying prospective students and donors and their current and future needs.
- Plan and execute all web, SEO/SEM, and email and video campaigns.
- Contribute to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
- Define KPIs and measure and report performance of all digital marketing campaigns and assesses against goals (ROI and KPIs) to company leadership.
- Plan, execute, and measure A/B and conversion tests.
- Utilize strong analytical ability to evaluate end-to-end user experience across multiple channels and customer touch points.
- Maintain digital marketing staff by recruiting, selecting, orienting, and training employees (currently includes one direct report).
- Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.
- Strong commitment to the values and mission of Key to Change
- Experience managing an organization or brand across multiple platforms
- Strong proficiency with digital asset production and video editing, and expertise with WordPress, Google Ads, Mailchimp, Illustrator, InDesign, and Photoshop
- Ability to understand historical, current, and future trends in the digital content and social media space
- Excellent interpersonal and organizational, writing, and verbal communication skills
- Ability to manage multiple projects and prioritize, manage, and meet deadlines effectively
- Familiarity with office technology (MS Office, Google Suite, Zoom, Slack, etc.)
- Self-motivated and detail oriented
- Desire to take full ownership of assigned projects and ability to work independently
- Commitment to a collaborative work environment
- 5+ years related experience
- Experience in Sales or Fundraising
- Excellent writing and copy editing skills
- Strong experience in understanding copywriting, graphic design layout and publishing
- Photography, photo, and video editing experience
- Bachelor’s Degree
Work Environment and Conditions
This is a half-time (20-hour a week), hourly, non-exempt position, which includes working some evening and weekend hours (2-3 events per month). Applicants will need to have flexibility in work hours. The Key to Change team works in our Renton office for in-person work and events. This position is great for someone who is looking to grow professionally in a mission-based organization.
Salary range is $39,500 – $42,500 (20 hours per week). Generous benefits, including health and dental insurance and PTO package, including vacation time and sick leave.
Key to Change recognizes that an individual’s lived experience is a valued skill set. In addition, we recognize that data demonstrates that women and candidates of color more frequently do not apply to a job because they don’t feel they meet all of the qualifications. Our job descriptions are intended to represent an overview of the position, and are not a mandatory, comprehensive list. If you feel passionate about our mission and values, and believe you have the skills to contribute to the growth of Key to Change, we want to hear from you. Key to Change is an equal opportunity employer and is committed to workforce diversity. LGBTQIA, Black, Indigenous, and People of Color and people with disabilities are strongly encouraged to apply.
Your application should include:
- A resume
- Work samples, including social media posts, graphics and videos
- Responses to the following questions:
- What does it mean to you to have a commitment to diversity and equity and how can you contribute that to Key to Change?
- Imagine you’re writing the text of your favorite story in a social media post, tell us what that is in 300 words or less.
To apply, please fill out the job application. No phone calls or social media messages, please.